Frequently Asked Questions

Still have questions? Contact us.

Roost Tribe

  • what happens after i sign up?

    After you join the Roost Tribe, you’ll receive a welcome email with your unique log in details. Once you login, Full Access Members will have immediate access to the entire archived library of content and Limited Access Members will have immediate access to the previous 8 weeks worth of materils. Afterwards, all members will enjoy new content each Friday, as outlined on the yearly schedule.

  • how is the content delivered?

    Each month’s premium content will be delivered to your inbox on Friday, as well as added to BOTH the Limited Access Members page, and Full Access Member’s Library of content.

  • when will Paypal debit my account?

    Paypal will charge your account on the same day that you signed up each month (or year) for as long as you continue your membership.

  • can i give a subscription as a gift?

     yes! Subscriptions are available in 1 year increments. Just e-mail me for details!

  • what if i don't have a Paypal account?

    Paypal allows you to pay with a credit card instead of putting funds into a Paypal account. For this option, click ‘Don’t have a Paypal account?’ under the Paypal login page. Here, you will enter your credit card information in a secure portal and Paypal will handle the payment for you through your credit card. Using Paypal is a very secure method of payment – whether it’s through a funded Paypal account or via your credit card registered with Paypal.

  • what if i want to cancel my subscription?

    While I’ll be sad to see you go, the membership needs to be a good fit for you. Simply use the cancel button at the bottom of the member’s page after logging in. Please be aware that if you cancel, the price that you joined at will no longer be ‘locked in’ if you should decide to re-join at a later date.

    You may also cancel through your Paypal account following these instructions:

    1. Go to PayPal and log in to your account.
    2. Click ‘Profile’ near the top of the page.
    3. Select ‘My money’.
    4. In the ‘My pre-approved payments’ section, click ‘Update’.
    5. Select the merchant whose agreement you want to cancel and click ‘Cancel’.
    6. Click ‘Cancel Profile’ to confirm your request

Immersion Course

  • What is the Immersion Course?

    The Immersion Course is a 10-week Online training program for creatives looking to learn Adobe Illustrator, pattern design and the business of how to become a licensing artist.

    It’s taught in a semi-live fashion with lessons shared multiple times a week, with actionable assignments and a live Q&A session at the end of each wedge. Bonnie is fully accessible and active in the private student portal, answering questions and sharing ideas and inspiration.

  • Where is the course taught?

    The entire course is taught online, via a private student portal. You can take the course at our pace, or at your own when you find the time.

  • What's different about the Immersion Course?

    + Life Learner: Once you become an Immersion student, you’re in for life. You can retake the training program to stay up to date for as long as the course is in existence.

    + Guided Experience: Join students from all over the world as I personally guide you through the depths of this course. Share your work, your struggles and your success. I’m accessible and we are here to support you!

    + Get all your questions answered with LIVE interactive calls, a place to share you work and a way to connect with other students. As a student you’ll get full access to Bonnie and a wealth of information. 

    + Feedback + Accountability: Follow the curriculum, or work at your own pace. Either way, you’ll have prompts, actionable assignments, feedback on your work and approachable curriculum to help keep you on track.

  • When does it start?

    Enrollment for the Immersion course only opens once a year. As an Immersion student, you’ll have lifetime access to the training, so you can go through the course each week as they’re released, or at your own pace. Not only that, but you’re an Immersion student for life. That means, you’ll have access to the newly released course each year, with up to date training at your fingertips. To be notified of when enrollment opens, sign up here.

  • How much time will I need to commit to the course?

    If you plan to work through the course at pace, I recommend 4-6 hours per week to watch the training, complete your assignments and engage with the community.

    Many students will choose to go through the program at their own pace, as it will allow you to pause and return to it as your schedule allows.

    And, as an Immersion student, you’ll have lifetime access to the training, updated each year. Whether you have a full-time job, small children or many other demands, this course will meet you where you’re at.

  • What you'll learn:

    The course is broken up into 4 wedges, each broken down in depth on the course page. In summary, students will learn:

    + Learn Adobe Illustrator
    + Create repeating patterns
    + Work in collections
    + Create a portfolio
    + Choose an industry
    + Make Contacts
    + Find your signature style
    + Contracts, licenses and copyrights
    + Discover industry resources
    + Build confidence as a designer
    + Create the ‘complete package’
    + Stay motivated & inspired

  • What’s the investment? Do you offer payment plans?

    The Immersion Course 2018 costs $997, if paid in full at the time of registration. And yes, payment plans will be available during registration!

  • Do you offer refunds?

    I offer a 100% money back guarantee. Here are the details:

    Participate in first module of the course, and if you’re aren’t satisfied, send me an email. Show me your completed assignments (proof that you tried) and tell me why the course didn’t work for you. Once I receive your completed course work, you’ll get a complete refund.

    The refund deadline is March 18th, 2018. Make sure this is the right investment for you as the refund period does have a firm deadline.

    • The deadline exists because if you’ve join the Immersion Course, I want you to get started.
    • Completed Course Work. I’ll ask for your completed course work (proof that you tried) and ask what didn’t work for you.
    • Please do not enroll if you just want to “check it out.” The Immersion Course is for serious students only.

    The live Immersion Course begins on March 5, 2018. No refunds will be offered before the start of the Program. No exceptions.

Shop

  • When will my order ship?

    Each item has an estimated shipping timeline listed in its description. All items will be fulfilled and shipped from my studio in Franklin, NC. From there, it will take about 2-5 business days for orders to be delivered within the US and anywhere from 4-21 business days for international orders, depending on the selected shipping method.

  • What is your return policy?

    Physical Goods: Unused orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, personalized or final sale items cannot be returned.

    Digital Goods: Due to the digital nature of downloadable files, refunds are not available. However, if you’re unhappy please let me know and I’ll do my best to remedy the issue!

  • How do I find the status of my order?

    Please email me and I’ll be happy to let you know the status of your order should you have any questions or concerns.